{"id":26771,"date":"2026-10-14T16:57:04","date_gmt":"2026-10-14T13:57:04","guid":{"rendered":"https:\/\/flfshopkw.com\/?page_id=26771"},"modified":"2026-10-14T16:57:04","modified_gmt":"2026-10-14T13:57:04","slug":"returns-exchanges","status":"publish","type":"page","link":"https:\/\/flfshopkw.com\/ar\/returns-exchanges\/","title":{"rendered":"Returns &#038; Exchanges"},"content":{"rendered":"\n<section class=\"flflg\">\n<div class=\"flflg-en\" dir=\"ltr\">\n<span class=\"flflg-k\">CUSTOMER CARE<\/span>\n<h1 class=\"flflg-h\">RETURNS &amp;<br>EXCHANGES<\/h1>\n<p class=\"flflg-d\">LAST UPDATED \u00b7 OCTOBER 2026<\/p>\n<p class=\"flflg-lead\">We want you to love your glow. Here is exactly what we can do.<\/p>\n<div class=\"flflg-s\"><h2>14 days to change your mind<\/h2><p>Unopened items in their original sealed packaging can be returned or exchanged within <strong>14 days<\/strong> of delivery.<\/p><\/div>\n<div class=\"flflg-s\"><h2>Opened items<\/h2><p>For hygiene reasons, fragrance that has been opened or used cannot be returned or exchanged.<\/p><\/div>\n<div class=\"flflg-s\"><h2>Damaged or wrong item<\/h2><p>If your order arrives damaged, leaking or is not what you ordered, message us on WhatsApp within <strong>48 hours<\/strong> of delivery with a photo of the item and packaging. We will replace it <strong>completely free<\/strong>, delivery included.<\/p><\/div>\n<div class=\"flflg-s\"><h2>Delivery costs<\/h2><ul><li><strong>Our mistake:<\/strong> we cover everything.<\/li><li><strong>Change of mind:<\/strong> the delivery fee is paid by the customer.<\/li><\/ul><\/div>\n<div class=\"flflg-s\"><h2>Refunds<\/h2><p>Once we receive and check the item, your refund goes back to your original payment method within <strong>5\u20137 working days<\/strong>. Your bank may take a little longer to show it.<\/p><\/div>\n<div class=\"flflg-s\"><h2>How to start<\/h2><p>Message us on WhatsApp with your order number and we will take care of the rest.<\/p><\/div>\n<div class=\"flflg-help\"><p>Need help with a return?<\/p><a class=\"flflg-wa\" href=\"https:\/\/wa.me\/96598706365?text=Hi%20FLF%2C%20I%20need%20help%20with%20a%20return\" target=\"_blank\" rel=\"noopener\">CHAT ON WHATSAPP<\/a><p class=\"flflg-cr\">FLF \u00b7 CR NO. 530032 \u00b7 Licensed in Kuwait<\/p><\/div>\n<\/div>\n<div class=\"flflg-ar\" dir=\"rtl\">\n<span class=\"flflg-k\">\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/span>\n<h1 class=\"flflg-h\">\u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639 \u0648\u0627\u0644\u0627\u0633\u062a\u0628\u062f\u0627\u0644<\/h1>\n<p class=\"flflg-d\">\u0622\u062e\u0631 \u062a\u062d\u062f\u064a\u062b \u00b7 \u0623\u0643\u062a\u0648\u0628\u0631 2026<\/p>\n<p class=\"flflg-lead\">\u0646\u0628\u064a\u0643 \u062a\u062d\u0628 \u062a\u0648\u0647\u0651\u062c\u0643. \u0647\u0630\u0627 \u0628\u0627\u0644\u0636\u0628\u0637 \u0627\u0644\u0644\u064a \u0646\u0642\u062f\u0631 \u0646\u0633\u0648\u064a\u0647 \u0644\u0643.<\/p>\n<div class=\"flflg-s\"><h2>14 \u064a\u0648\u0645 \u0644\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639 \u0623\u0648 \u0627\u0644\u0627\u0633\u062a\u0628\u062f\u0627\u0644<\/h2><p>\u062a\u0642\u062f\u0631 \u062a\u0631\u062c\u0651\u0639 \u0623\u0648 \u062a\u0628\u062f\u0651\u0644 \u0627\u0644\u0645\u0646\u062a\u062c \u062e\u0644\u0627\u0644 <strong>14 \u064a\u0648\u0645<\/strong> \u0645\u0646 \u0627\u0644\u0627\u0633\u062a\u0644\u0627\u0645\u060c \u0628\u0634\u0631\u0637 \u064a\u0643\u0648\u0646 \u0645\u063a\u0644\u0642\u0627\u064b \u0648\u0641\u064a \u062a\u063a\u0644\u064a\u0641\u0647 \u0627\u0644\u0623\u0635\u0644\u064a.<\/p><\/div>\n<div class=\"flflg-s\"><h2>\u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0627\u0644\u0645\u0641\u062a\u0648\u062d\u0629<\/h2><p>\u0644\u0623\u0633\u0628\u0627\u0628 \u0635\u062d\u064a\u0629\u060c \u0627\u0644\u0639\u0637\u0631 \u0627\u0644\u0645\u0641\u062a\u0648\u062d \u0623\u0648 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645 \u0644\u0627 \u064a\u064f\u0633\u062a\u0631\u062c\u0639 \u0648\u0644\u0627 \u064a\u064f\u0633\u062a\u0628\u062f\u0644.<\/p><\/div>\n<div class=\"flflg-s\"><h2>\u0645\u0646\u062a\u062c \u062a\u0627\u0644\u0641 \u0623\u0648 \u063a\u064a\u0631 \u0635\u062d\u064a\u062d<\/h2><p>\u0625\u0630\u0627 \u0648\u0635\u0644\u0643 \u0627\u0644\u0637\u0644\u0628 \u062a\u0627\u0644\u0641\u0627\u064b \u0623\u0648 \u0645\u0633\u0631\u0651\u0628\u0627\u064b \u0623\u0648 \u063a\u064a\u0631 \u0627\u0644\u0644\u064a \u0637\u0644\u0628\u062a\u0647\u060c \u0631\u0627\u0633\u0644\u0646\u0627 \u0639\u0644\u0649 \u0627\u0644\u0648\u0627\u062a\u0633\u0627\u0628 \u062e\u0644\u0627\u0644 <strong>48 \u0633\u0627\u0639\u0629<\/strong> \u0645\u0646 \u0627\u0644\u0627\u0633\u062a\u0644\u0627\u0645 \u0645\u0639 \u0635\u0648\u0631\u0629 \u0644\u0644\u0645\u0646\u062a\u062c \u0648\u0627\u0644\u062a\u063a\u0644\u064a\u0641\u060c \u0648\u0646\u0628\u062f\u0651\u0644\u0647 \u0644\u0643 <strong>\u0645\u062c\u0627\u0646\u0627\u064b \u0628\u0627\u0644\u0643\u0627\u0645\u0644<\/strong> \u0634\u0627\u0645\u0644 \u0627\u0644\u062a\u0648\u0635\u064a\u0644.<\/p><\/div>\n<div class=\"flflg-s\"><h2>\u0631\u0633\u0648\u0645 \u0627\u0644\u062a\u0648\u0635\u064a\u0644<\/h2><ul><li><strong>\u0625\u0630\u0627 \u0627\u0644\u062e\u0637\u0623 \u0645\u0646\u0627:<\/strong> \u0646\u062a\u062d\u0645\u0651\u0644 \u0643\u0644 \u0627\u0644\u062a\u0643\u0627\u0644\u064a\u0641.<\/li><li><strong>\u0625\u0630\u0627 \u063a\u064a\u0651\u0631\u062a \u0631\u0623\u064a\u0643:<\/strong> \u0631\u0633\u0648\u0645 \u0627\u0644\u062a\u0648\u0635\u064a\u0644 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u064a\u0644.<\/li><\/ul><\/div>\n<div class=\"flflg-s\"><h2>\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0627\u0644\u0645\u0628\u0644\u063a<\/h2><p>\u0628\u0639\u062f \u0627\u0633\u062a\u0644\u0627\u0645 \u0627\u0644\u0645\u0646\u062a\u062c \u0648\u0641\u062d\u0635\u0647\u060c \u064a\u0631\u062c\u0639 \u0627\u0644\u0645\u0628\u0644\u063a \u0628\u0646\u0641\u0633 \u0637\u0631\u064a\u0642\u0629 \u0627\u0644\u062f\u0641\u0639 \u062e\u0644\u0627\u0644 <strong>5 \u0625\u0644\u0649 7 \u0623\u064a\u0627\u0645 \u0639\u0645\u0644<\/strong>. \u0648\u0642\u062f \u064a\u0623\u062e\u0630 \u0627\u0644\u0628\u0646\u0643 \u0648\u0642\u062a\u0627\u064b \u0625\u0636\u0627\u0641\u064a\u0627\u064b \u0644\u0625\u0638\u0647\u0627\u0631\u0647.<\/p><\/div>\n<div class=\"flflg-s\"><h2>\u0643\u064a\u0641 \u062a\u0628\u062f\u0623<\/h2><p>\u0631\u0627\u0633\u0644\u0646\u0627 \u0639\u0644\u0649 \u0627\u0644\u0648\u0627\u062a\u0633\u0627\u0628 \u0645\u0639 \u0631\u0642\u0645 \u0627\u0644\u0637\u0644\u0628\u060c \u0648\u0627\u0644\u0628\u0627\u0642\u064a \u0639\u0644\u064a\u0646\u0627.<\/p><\/div>\n<div class=\"flflg-help\"><p>\u062a\u062d\u062a\u0627\u062c \u0645\u0633\u0627\u0639\u062f\u0629 \u0641\u064a \u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639\u061f<\/p><a class=\"flflg-wa\" href=\"https:\/\/wa.me\/96598706365?text=%D9%85%D8%B1%D8%AD%D8%A8%D8%A7%D9%8B%20FLF%D8%8C%20%D8%A3%D8%AD%D8%AA%D8%A7%D8%AC%20%D9%85%D8%B3%D8%A7%D8%B9%D8%AF%D8%A9%20%D9%81%D9%8A%20%D8%A7%D9%84%D8%A7%D8%B3%D8%AA%D8%B1%D8%AC%D8%A7%D8%B9\" target=\"_blank\" rel=\"noopener\">\u062a\u0648\u0627\u0635\u0644 \u0639\u0628\u0631 \u0627\u0644\u0648\u0627\u062a\u0633\u0627\u0628<\/a><p class=\"flflg-cr\">FLF \u00b7 \u0633\u062c\u0644 \u062a\u062c\u0627\u0631\u064a 530032 \u00b7 \u0645\u0631\u062e\u0651\u064e\u0635 \u0641\u064a \u0627\u0644\u0643\u0648\u064a\u062a<\/p><\/div>\n<\/div>\n<\/section>\n<style id=\"flf-legal\">\n.flflg{max-width:640px;margin:0 auto;padding:72px 20px 80px;color:#0b0b0b}\n.flflg-ar{display:none;direction:rtl;text-align:right}\nhtml[lang^=\"ar\"] .flflg-en{display:none}\nhtml[lang^=\"ar\"] .flflg-ar{display:block}\n.flflg-k{display:block;font:600 11px\/1 'Basic Sans',system-ui,sans-serif;letter-spacing:.3em;color:#cd2f5d}\n.flflg-h{margin:12px 0 12px!important;font-family:'Bacalar','Archivo Black',Impact,sans-serif!important;font-weight:400!important;font-size:clamp(34px,6vw,56px)!important;line-height:.95!important;color:#0b0b0b!important;text-transform:uppercase}\n.flflg-d{font:600 11px\/1.4 'Basic Sans',system-ui,sans-serif;letter-spacing:.14em;color:#9a9a9a;margin:0 0 26px!important}\n.flflg-lead{font:400 17px\/1.6 'Basic Sans',system-ui,sans-serif;color:#333;margin:0 0 30px!important}\n.flflg-s{border-top:1px solid #eee;padding:22px 0}\n.flflg-s h2{margin:0 0 10px!important;font:700 12px\/1.3 'Basic Sans',system-ui,sans-serif!important;letter-spacing:.22em;color:#0b0b0b!important;text-transform:uppercase}\n.flflg-s p,.flflg-s li{font:400 15px\/1.7 'Basic Sans',system-ui,sans-serif;color:#444;margin:0 0 6px!important}\n.flflg-s ul{margin:0!important;padding:0 0 0 18px!important}\n.flflg-ar .flflg-s ul{padding:0 18px 0 0!important}\n.flflg-s strong{color:#0b0b0b;font-weight:700}\n.flflg a:not(.flflg-wa){color:#cd2f5d!important;text-decoration:none!important;border-bottom:1px solid #f2afcf}\n.flflg-help{border-top:1px solid #eee;padding-top:30px;text-align:center}\n.flflg-help p{font:400 15px\/1.6 'Basic Sans',system-ui,sans-serif;color:#444;margin:0 0 16px!important}\n.flflg-wa{display:flex;align-items:center;justify-content:center;margin:0 5px;padding:18px 0;background:#0b0b0b;color:#fff!important;border-radius:999px;font:700 12px\/1 'Basic Sans',system-ui,sans-serif;letter-spacing:.26em;text-decoration:none!important;box-shadow:0 0 0 3px #fff,0 0 0 5px #0b0b0b;transition:background .25s ease,box-shadow .25s ease}\n.flflg-wa:hover{background:#cd2f5d;box-shadow:0 0 0 3px #fff,0 0 0 5px #cd2f5d}\n.flflg-help .flflg-cr{font:500 11px\/1.5 'Basic Sans',system-ui,sans-serif;letter-spacing:.06em;color:#9a9a9a;margin:22px 0 0!important}\n.flflg-ar,.flflg-ar *{font-family:'GE Dinar Two','Cairo',system-ui,sans-serif!important;letter-spacing:0!important}\n.flflg-ar .flflg-h{font-weight:700!important;font-size:clamp(32px,6vw,50px)!important;line-height:1.2!important}\n.flflg-ar .flflg-k,.flflg-ar .flflg-s h2,.flflg-ar .flflg-wa{font-size:14px!important}\n<\/style>\n","protected":false},"excerpt":{"rendered":"<p>CUSTOMER CARE RETURNS &amp;EXCHANGES LAST UPDATED \u00b7 OCTOBER 2026 We want you to love your glow. Here is exactly what we can do. 14 days to change your mind Unopened items in their original sealed packaging can be returned or exchanged within 14 days of delivery. Opened items For hygiene reasons, fragrance that has been [&hellip;]<\/p>\n","protected":false},"author":319,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-26771","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/flfshopkw.com\/ar\/wp-json\/wp\/v2\/pages\/26771","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/flfshopkw.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/flfshopkw.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/flfshopkw.com\/ar\/wp-json\/wp\/v2\/users\/319"}],"replies":[{"embeddable":true,"href":"https:\/\/flfshopkw.com\/ar\/wp-json\/wp\/v2\/comments?post=26771"}],"version-history":[{"count":1,"href":"https:\/\/flfshopkw.com\/ar\/wp-json\/wp\/v2\/pages\/26771\/revisions"}],"predecessor-version":[{"id":26901,"href":"https:\/\/flfshopkw.com\/ar\/wp-json\/wp\/v2\/pages\/26771\/revisions\/26901"}],"wp:attachment":[{"href":"https:\/\/flfshopkw.com\/ar\/wp-json\/wp\/v2\/media?parent=26771"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}